Terms and Conditions

Acceptance of Terms and Conditions
These provisions set out the terms and conditions for S9. By using the site and ordering from us, you agree to be bound by these customer terms and conditions. If you do not wish to be bound by these terms of use, please do not visit or use the S9 website or any related services.

1. About Us
We are a web design company owned and operated by Studio9 Group Ltd and its affiliates (“S9”, “us”, “our” or “we”). We are registered in England and Wales as company number 12419669. Our registered address is 1 & 3 Kings Meadow, Oxford, OX2 0DP, Oxfordshire.

By entering and browsing this website, or by using S9 websites, mobile applications, networks, or other services provided by S9 (collectively, the “Services”), or accessing any content provided by S9 Group through the Services, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, as updated from time to time.

2. The Contract Between Us
Our main website offering is the pay monthly website design service. The aim of the service is to facilitate anyone to have a bespoke S9 website and for you to only pay monthly for the services provided by S9.

3. Age Restrictions
By placing an order, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old. If you are under 18, you are not authorised to make a transaction or register an account with us. If you are not legally capable of entering into contracts, we are legally entitled to cancel any order(s) with you and will not be obliged to provide any services.

4. Payments
4.1 You need to make only monthly payments for the development and maintenance of the website through the agreed payment method.

4.2 The invoices will become due 7 days from the date of the invoice. No payment for any work that we carry out is taken prior to the work being completed. You are expected to pay promptly once an invoice has been sent across.

4.3 If you are facing financial difficulty and cannot pay the invoice within the above time frame, please contact us and we will work with you on a one-to-one basis to work out a suitable payment plan that works for us as the supplier and you as the customer.

4.4 If we do not hear from you and the invoice is 28 days past due, then we have the right to take the work that we have produced offline, until full payment is made for the work carried out. We also have the right to approach a debt collector if no payment has been received 56 days past due date and no payment plan has been made to S9 by you.

4.5 All and any payments made to S9 are non-refundable unless:

4.5a there has been an overpayment in which case we will refund the overpayment within 7 working days of the payment being received into our bank account;

4.5b in exceptional circumstances agreed by the two parties;

4.5c there was an accidental payment to our bank account.

4.6 Please note that on any invoice that we send out, the work has already been completed and delivered to you prior to the point of your payment falling due. Therefore, these payments need to be recovered to manage our expenses incurred and we cannot practically proceed further beyond this point and work for free.

4.7 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).

5. Exclusion of Liability
For all websites that we create, clients are given user access to make changes to their website if they wish to. Therefore, we cannot accept responsibility if the website is compromised, hacked or goes down as we no longer have full control over how the website is used. Therefore, we shall not be liable or be responsible for any loss incurred directly or indirectly, including, but not limited to, loss of business, loss of profits, loss of contract, damage to the company brand or image under any circumstances whatsoever whether as a result of the customers’ website being down or anything to do with the website or hosting service.

6. Commencement, Process and Delivery
6.1 Once you send the content to us and confirm in writing that you would like us to commence work, this constitutes an offer for us to consider. All orders are subject to availability and acceptance by us. We will send you an email acknowledging receipt of your order. Thereafter, we will consider and confirm that we can and will fulfil the order. Your order is not confirmed until you receive confirmation of your order. The acknowledgement email does not constitute acceptance of your order by us.

6.2 Initially we will design the main pages of your website in an image format. We will make all efforts to deliver an initial mockup of the homepage within 5 working days. Upon you accepting the designs for the entire website (the main page designs) we will commence work on the functional website utilising the WordPress platform.

6.3 All websites that we create with the pay monthly service must be hosted on our hosting platform. The hosting fee is included within the monthly fee agreed prior to commencing work on your website. Once the website is live on our hosting, we will make any content updates on your behalf to your website and general website updates within 48 hours of them being sent over to us.

6.4 After 12 monthly payments, you are free to move the website we created away from us, however you will lose the management and support of the S9 team. If you wish to manage the website on your own and keep the hosting with us, this is possible (however most clients do not wish to update their website themselves), for a fee of £19/mo for the hosting and £20/mo for the management and support, most choose to keep the same monthly plan as they are then entitled for a redesign at no extra cost after 18 months.

6.5 After 18 monthly payments, you are entitled to a free redesign of the website we created for the same monthly fee and the process would commence again. This monthly fee would include the design and development, the hosting as well as the content management of the website once live.

6.6 We cannot take responsibility for incorrect information provided to us. Any loss caused by incorrect information or otherwise, will be your responsibility, unless there is negligence on our part.

7. Cancelling of Service
All payments for our pay monthly website services are taken via Direct Debit each month and only month to month payments are accepted. This means that if you would like to cancel at any time you are able to do so subject to clause 4 above.

8. Copyright and Intellectual Property
The S9 logo, web address, name and Site are trademarks in the United Kingdom and remain the property of S9.